If you do not have a debit card for your account or if you prefer to, you can still use a pre-printed paying-in slip to pay cash in. As paying-in slips are personalised, you must present your own slip with your cash. We hope you can find an answer to your query online which will save you a trip to the branch. Online Banking can now allow you to: We try to make sure banking is easy for people of all abilities and needs. We'll gladly give you any support we can. It's the same if you have a disability or impairment, or would just like a bit of extra help. Read our guides to find out more about the support we can offer. We’re happy to help with any general questions, so please get in touch through our social media channels. We’re sorry but we can't answer any account specific questions.

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If you have reported your debit card as lost or stolen you can view your card details in the app the following day. Make sure you have a stable internet connection. If you switch networks, you might get signed out or experience an error message. For example, if you use Wi-Fi at home and then your mobile data connection when you leave the house. If this happens, refresh the app and try again. Read or search online statements with your screen-reader, if you find it difficult to read paper versions. When someone is paying you for the first time, there’s an option to share your account details in our app.If you're registered for Online Banking, you can request a replacement card or PIN onlineor by using your Halifax Mobile Banking app.

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Straightforward currency calculator. Choose your preferred currency and the amount you’d like to send in pounds or in the foreign currency. If you're a user of British Sign Language (BSL) the SignVideo service gives you access to an online interpreter enabling you to communicate with us using sign language. By completing this form, you agree to us recording all the details you share. We'll only use what you tell us in relation to this complaint. You'll get a 4-digit code on your screen. We'll call you and ask you to say or key the code that comes up on your phone. If you’re still unable to access Online Banking, please call our helpdesk on 0345 602 0000(+44 1132 798 302from outside the UK) and one of our customer service agents will be able to help you.Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information. Relay UK

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Buying the policy on behalf of someone else? You can still call us. Please just make sure the policy holder is with you when you call. Lines are open Monday to Friday, 9am - 5.30pm. (For use by customers with hearing impairments only) If you're registered for Online Banking, you can report your card as lost or stolen online or on your Halifax Mobile Banking app by filling in our simple form. Yes. As this account pays a variable rate of interest it can change over time. We’ll always let you know of any planned changes to the rate. Our account conditions (PDF, 210KB) explain when and how we do this. For example, we might review the interest rate if the Bank of England base rate changes. At Halifax, we're also putting in Talking ATMs as we replace older cash machines. With a Talking ATM you can plug in your headphones and listen to instructions to help you do your banking. And if you plug in your headphones first of all, you’ll hear a message that guides you to the card slot and PIN pad.Choose the card you want to view then select View card details again. This will display your 16 digit card number. You can only view details of active cards.